Problems ?

Please check our Frequently asked questions There's a lot of good stuff there, it might save your time and ours!

Please put the word SNOOKER somewhere in your subject line (to bypass our spam filter).

We are here and do respond - It won't be wasted effort.

Please include as many of these as are sensible:-

• Your Serial number - (from the opening 'splash' screen).
• Your *previous* serial number, (if your wanting a new key.. but we understand you might have lost this).
• The full Version number of the program you are trying to run eg 7.0.324.
• The full, exact text of any error message you are seeing.
• If the errors/warnings winodw has 'popped up' you should be able to copy and paste the whole contents into an email.
• Which Operating System you are running.
• For graphical anomoloies/bugs a screenshot of the problem.

We answer emails on a first-come-first served basis - usually the same working day (and often within minutes!), We are based in the UK, and you may not be so please be patient. We also, very occasionally have a holiday or day off but you should always get an autoresponse so you know where we're at.

In the event of a major service problem - we will post an explaination on the website news section, rather than reply to hundreds of emails.